Refund policy

By placing an order through Alykat Creative you are agreeing to the terms below.

30 day return policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

Please note, returns are not applicable on custom orders, framed or original artwork, or sale items.

Exchanges (damaged or incorrect item)

Please inspect your order once received and contact us immediately if the item is damaged or if you’ve received an incorrect item. We only replace items if they are damaged or incorrect to your order. If you need an exchange for the same item, send us an email at alyson@alykatcreative.com.au and we’ll provide the address to send your item to. 

Return process

To start a return, you can contact us at alyson@alykatcreative.com.au with the reason for your request to return your item. If your return is accepted, we’ll send you instructions on how and where to send your package and you’ll be automatically issued a store credit or be refunded on your original payment method.

Shipping

A NSW shipping address will be provided to you once your return request has been approved. You are responsible for paying for your own shipping costs for returning/exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee that we will receive your returned item.